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Overview
WoodPlan Limited provides support packages for all software systems. All systems are supplied with first year’s maintenance and support free of charge as standard.

Support services include:

• Telephone help-line support
During normal office hours of 8am – 6pm and excluding public holidays (England)

• E-mail support
E-mail support allows you to send us data or Maps that you may wish to query and will allow us to provide you with quick resolutions

• Interactive Remote desktop support
Remote Desktop Support gives us (with your permission) the option to take control of your desktop PC and guide you through areas of the program using an interactive control tool

• VPN support
VPN support allows for the quick and simple resolution of any technical issues through remote IT access to database servers

• Service upgrades
Service upgrades cover the continuous development of your current software version, ensuring that users are provided with the latest functionality as and when it becomes available

May 08
Welcome on board to our latest users:
East Durham and Houghall Community College and Scurrah Associates Ltd.

April 08
Welcome on board to our latest users:
Worthing Borough Council, Continental Landscapes, Sherborne Castle Estates, Luss Estates and CKD Galbraith Glasgow office.
[more]

April 08
We are always looking for new ways to go that bit further and improve your support service...
We have recently invested in a remote user support module which allows us to give you instant interactive on-line training and support...
[more]

March 2008
Asset Management and environmental control system is on the way for 2008
Development of a new asset management module and environmental control system using technology developed between WoodPlan Limited, the Korec Group and several major GIS suppliers is underway...
[more]

March 2008
Greater compatibility for MapInfo and WoodPlan users, automatically update your workspace...
WoodPlan are pleased to announce that all our software products are now capable of providing a fully integrated linkup with MapInfo...
[more]

March 2008
Planning module and tender documentation for Amenity Tree Care version 4...
A new planning module will be available to all Amenity Tree Care version 4 supported users at the end of March...
[more]

February 2008
New Risk Assessment System
The WoodPlan Amenity Tree Care 4 risk assessment facility has been redeveloped to provide users with the most flexible and customisable system on the market...
[more]

February 2008
Forest Records v3 and Woodland Grants Consultancy
WoodPlan Limited have recently been helping clients with Woodland Grant Applications for EWGS, SFGS and BWW in time for 1st April 2008 deadline...
[more]

January 2008
Trimble Nomad Launched
WoodPlan have recently taken deilvery of a Trimble Nomad from the Korec Group...
[more]

January 2008
Felled Timber – Major Upgrade and launch for 2008
WoodPlan are currently working on plans for a major upgrade to the Felled Timber software system...
[more]

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